The Medical Center has adopted the following policy for pre-certification on insurance plans, health maintenance organizations, and other healthcare reimbursement plans, excluding Medicare and Medicaid.

The Medical Center will assist patients in pre-certifying their admission and stay as directed by their insurance company. Complete insurance information must be provided at the time of registration. You should contact your employer if you are unsure of policy requirements regarding pre-certification.

The Medical Center will not accept sole responsibility for pre-certification. The Medical Center will assist a patient, or guarantor, in fulfilling his or her requirements, but the responsibility for making sure all required pre-certifications are obtained is still the patient’s or guarantor’s. Any failure of hospital personnel to assist in this process will not make the hospital financially liable. Nor will The Medical Center be financially responsible for any reduction in payment or penalty sustained by the patient, or guarantor.

The hospital will hold the patient, or guarantor, responsible for all balances not paid by the patient’s insurance company, HMO or other reimbursement plan, regardless of the conditions of pre-certification or the outcome of that process except where prohibited by contract or law.

Assistance with pre-certification may be obtained from our Insurance Specialist, 270-745-1469 from 6:30 a.m. to 3:00 p.m., Monday through Friday.